Business Unit
Closing date
Contract type
Full time
Employment type

Overall Purpose of Job

Avison Young is one of the world’s fastest growing commercial real estate services firms. Headquartered in Toronto, Canada, Avison Young is a collaborative global firm, owned and operated by its Principals. Founded in 1978, with legacies dating back more than 200 years, the company comprises approximately 5,000 real estate professionals in 120 offices in 20 countries. The firm’s experts provide value-added, client-centric investment sales, leasing, advisory, management and financial services to clients across office, retail, industrial, multi-family and hospitality sectors.

Working as part of a high performing team giving first line administration of business rate demands and refund for over 55,000 properties with a combined payment value of over £500 million per annum.


Main Duties, Responsibilities and Accountabilities

  • On a daily basis, process rate demands held in a document management system, including loading business rate demands onto software system to ensure regulated payments are made on time to avoid recovery action.
  • Update and maintain trackers.
  • On a daily basis, apply for refunds via email or online form to BA and process the refund document in the document management system and any other relevant system.
  • Communicate with Billing Authorities by telephone and in writing, when queries arise from rates payments, including team shared mailboxes.
  • Send relief application forms and supporting data to Billing Authorities as required.
  • Effectively maintain client and supplier data.
  • Process e-billing and e-remittances.
  • Work within KPI parameters on a consistent basis.
  • Identify risk and opportunities.
  • Produce document management statistics, as required
  • Other such duties as required.


Desired Knowledge, Skills and Experience

  • Proven time management and organisational skills.
  • High level of attention to detail.
  • Excellent written and verbal communication skills.
  • Adaptability (ability to work across multiple systems / clients operating in different sectors).
  • Ability to meet deadlines and adapt to changing priorities, as required.
  • Good standard of Microsoft Word and Excel software.
  • To work unsupervised when required to a high standard.
  • Professional and client focussed attitude.
  • Good standard of Mathematics and English.
  • Ability to work and positively support others in a productive manner.
  • Able to deal with changes in a positive and helpful manner.
  • Knowledge or experience of Local Government finance.