Business Unit
Property Management
Closing date
Contract type
Full time
Employment type
Fixed Term Contract

Job Title

Credit Controller – 12 month FTC (Mat Cover)

Business Unit

Real Estate Management



Reports To

Credit Control - Supervisor


Company Overview

Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament to the commitment we’ve made to our clients and our employees. We’re different. We’ve designed our organization to be highly collaborative and focused on one thing: creating the best solutions for our clients to deliver long-term success.

We will continue to evolve, striving to meet the changing needs of our industry, our clients and our employees, but we will remain true to our values, culture and vision.

The finance team within Real Estate Management (REM) are a key element of the overall REM Business Unit within Avison Young, providing real estate management services on behalf of a broad range of clients.



Overall Purpose of Job

To deliver a seamless credit control service to internal and external Clients on all matters relating to the collection and reporting of tenant debt. Maximising collection performance whilst capturing full visibility of our client’s debtor ledger profile.

Proactively supporting the wider Real Estate Management team by liaising with client accountants, surveyors and clients, to enable an efficient and effective credit control service to our clients and stakeholders.


At all times ensuring RICS compliance regulations are followed and achieving best practise in all operations.


Main Duties, Responsibilities & Accountabilities

  • Responsible for Real Estate Management credit control
  • Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
  • Contacting tenants by telephone, e-mail and post.
  • Proactive tenant contact assisting the identification of disputes and potential nonpayers
  • Drive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targets
  • Work with cashiering team to ensure accurate and timely cash allocation
  • Maintaining tenant ledgers including reconciliations and contact information
  • Timely management of tenant accounts when chasing debt
  • Maintaining accurate debt commentary and categorisation
  • Providing advice to stakeholders on the status of the debt and suggested next steps
  • Liaising with enforcement officers and solicitors in debt escalation matters
  • Management of unallocated cash and assistance to clear of income items from the bank reconciliations
  • Regular and periodic reporting to internal and external clients within excel and system generated reports
  • Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts.
  • Be an active member of the Credit control team and contribute to team meetings
  • Regular review and update of process notes and other internal documents 
  • Contribute to continuous improvement in our process and procedural sphere


You may also be requested to undertake various adhoc tasks to assist with the department. No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Desired Skills, Knowledge and Experience


  • Strong organisation skills to prioritise and plan workload
  • Ability to escalate appropriately when necessary
  • Ability to work on own initiative
  • Works effectively within a team
  • Demonstrable achievement of KPI’s and internal team targets
  • Property management knowledge
  • Experience of high volume collection environment
  • Experience working with reporting in excel
  • Experience liaising and working closely with stakeholders at all levels
  • Excellent communication skills are required, both verbal and written.
  • Proactive and driven individual that can show a passion and commitment
  • Studying toward ICM professional or qualified by experience

For more information about this role, please contact the Recruitment Team at


Avison Young is an equal opportunities Employer