Business Unit
Property Management
Closing date
Contract type
Full time
Employment type

Job Title

Credit Controller

Business Unit

Real Estate Management


Birmingham – Flexible Remote Working

Reports To

Associate - Head of Credit Control (Birmingham based)


Company Overview


Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament to the commitment we’ve made to our clients and our employees. We’re different. We’ve designed our organization to be highly collaborative and focused on one thing: creating the best solutions for our clients to deliver long-term success.

The finance team within Real Estate Management (REM) are a key element of the overall REM Business Unit within Avison Young providing financial real estate management services on behalf of a broad range of clients.

We will continue to evolve, striving to meet the changing needs of our industry, our clients and our employees, but we will remain true to our values, culture and vision.



Overall Purpose of Job

This role is to join our Credit Control team.


To deliver a seamless service to internal and external Clients on all matters relating to the collection of amounts due and reporting of tenant transactions.



Main Duties, Responsibilities & Accountabilities

  • Accountable for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
  • Delivery of the collection and arrears KPI’s and internal targets
  • Providing information to others on the status of debt and suggested next steps
  • Management of tenant accounts to include reconciliations.
  • Regular and periodic bespoke reporting to internal and external clients within excel and system generated reports
  • Management of unallocated cash
  • Liaise with Surveyors and Client Accountants to ensure all invoices are raised within the specific time frame
  • Be an active member of the Credit control team and contribute to team meetings
  • Regular review and update of process notes and other internal documents 
  • Work at a level that allows you to use your existing Credit Control skills within the property industry and drive forward developments with your Line Manager.
  • Responsible for collecting optimum amounts due on behalf of our Clients by telephone, email and letters. Collection of payments will be by BACS, standing orders, direct debits, cheques, debit and credit cards.
  • Client reporting as required
  • Reconciliation of Tenants accounts
  • Run and distribute arrears reports.  
  • Reporting to and liaising with the relevant Surveyors and Clients to obtain instruction for your debts.
  • Obtaining direction and instruction for all charges raised and due on your portfolios.
  • Obtaining information on Tenant records
  • Interrogate the system to locate Tenants/Clients and Properties.
  • Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts.
  • The team works closely with our Cashiering team and ensures all Tenant receipts are allocated correctly, assisting the Cashiering team with posting funds as required.
  • As new work is taken on in the business unit, Credit Control are involved to make the first contact with the Tenants.

No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.



Desired Knowledge, Skills and Experience

  • Property knowledge and experience of high-volume collection of Rents & Service Charges desirable but not essential
  • High volume collections essential
  • Ability to prioritise and plan workload according to deadlines and with the ability to escalate appropriately when required
  • Ability to work on own initiative but more importantly work effectively within a team to support the achievement of the client’s collection KPI’s and internal team targets 
  • Excellent communication skills are essential, to include, verbal, written and face to face.
  • Proactive and driven individual that can show a passion and commitment for their portfolio of debt, delivering against KPIs and accurately reporting and providing advice for each case 
  • Advanced Microsoft knowledge
  • Positive attitude
  • Self-motivated to maintain output and able to work from home at times