This vacancy is now closed

Business Unit
Workplace, Arts & Culture
Stoke on Trent
£23,500, increasing to c.£25,476 including shift allowance
Closing date
Contract type
Full time
Employment type

Who are Avison Young?


Avison Young is one of the fastest growing global Real Estate Advisors with over 5,000 employees worldwide operating from a network of over 100 offices across 15 countries.


What’s the role?


We have a fantastic opportunity for Customer Service Advisors to join our established team to support our clients across the UK. You’ll be at the centre of the property support service, liaising with Landlords, Property Managers and coordinating with an extensive supply chain to ensure that a seamless property maintenance service is delivered. If you’re a confident communicator, excellent at multi-tasking and like to take ownership of an assignment, this could be an exciting new role for you.


What will you be doing?

  • Responding to incoming calls from across the Avison Young and our client’s businesses.
  • Processing and updating service requests from clients, internal teams and our suppliers.
  • Programming and monitoring reactive, planned and statutory compliance tasks.
  • Liaising with supply chain employees and internal client teams to progress property maintenance requests.
  • Liaising with suppliers to attend client locations, raising purchase orders where required.
  • Taking a proactive approach to service requests, ensuring completion within targeted timescales.
  • Monitoring request volumes and timescales to ensure service level targets are achieved.
  • Reviewing and accurately recording data within Avison Young computer software platforms.
  • Taking responsibility for client relationships, ensuring operational and financial protocols are followed.
  • Undertaking administrative tasks associated with clients, suppliers and internal reporting requirements.
  • Building and promoting strong relationships with clients and suppliers and our internal property teams, projecting a professional image of Avison Young.

Have you got the skills? You will need to have:

  • A good understanding and can demonstrate practical experience with MS Office applications (Word and Excel).
  • Great verbal and written communication skills and feel comfortable liaising with both internal and external customers.
  • Good time management and the ability to prioritise and multi-task.
  • The ability to work under pressure and as part of a wider team.
  • A desire to succeed and a good sense of humour.

What about experience?

  • Ideally you’ll have previous experience of using a ticketing (CAFM) system.
  • You’ll need a minimum of one year’s experience working in a Customer Service Centre or Service Desk environment.
  • Demonstrable experience working in a customer focused environment is essential.

What are the hours of work?

Four on, four off shifts of 12 hours, between 8am and 8pm, Monday to Sunday. 

What’s in it for you?

  • A competitive starting salary with a structured approach to career development/advancement.
  • A bespoke induction and training programme covering all aspects of the role and how to succeed, developing your skills and helping you to deliver a ‘best in class’ service to our clients.
  • Access to myReward – our benefits platform offering exclusive discounts and the ability to tailor your benefits and select what matters to you, from childcare vouchers to buying additional holidays, to the cycle to work scheme.
  • Other great benefits as standard, including 25 days’ holiday, life assurance and income protection.

If you’re ready to take the next step in your career, we’d love to hear from you. Click Apply Now to send us your CV!