Client Developer – Lender

Our story

Our Canadian-born business was founded in 1978 and has become a global organisation that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organisation. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why work for us?

We believe our industry is changing and we want our business to be a company of curious minds, passionate hearts and strategic intelligence. At Avison Young, we are committed to hiring people from all walks of life who have a collaborative style and innovations focus; we believe a diverse and embracing workforce makes for a stronger, more capable and competitive company. We will provide you with a place where you can step up and change the game.

Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth.

Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent.

We are looking for someone to join the Client Development team to lead the lender client type to help drive our growth with existing and new clients by working with Senior Leaders.

You will form a key part of the team who will lead the key account programme for lender client type working closely with the Chief Client Officer, Chair of the Lender Strategic Client Board, other Client Development Leaders and key support teams including Marketing, Comms, Finance and Innovation and Insight.

Main Duties, Responsibilities & Accountabilities:

This role is part of the Client Development team. You will be focused on the lender client type to help the business proactively grow the work we do in the lender market.

Below is an outline of the main responsibilities that form part of the role:

• Lead the key accounts programme for lender clients across the business which includes identifying trends and prospective strategic growth clients, and developing the strategy to retain and grow existing key clients
• Analyse the client base to understand opportunities and risks
• Form part of the Lender Strategic Client Board responsible for supporting growth for strategic clients
• Work closely with Client Leaders and Chair of the Lender Strategic Client Board to formulate a client plan with clear KPIs and new business opportunities identified for selected clients
• Identify appropriate client triggers, measure impact on the clients’ business and work with Marketing and Insight and Innovation to create campaigns around key trends
• Play a key part in major bids and panel appointments by advising on strategy, messaging and rehearsing teams
• Participate in various client engagement activities to build a broader understanding of the client’s agenda
• Proactively integrate learning and best practice across multiple client types and help to identify possible collaboration
• Share recent experiences, feedback and ideas with the business as part of a best practice approach
• Ensure information from meetings and client feedback is implemented across relevant key accounts
• Work across multiple geographies and service areas on client opportunities and service development

The description above outlines the main responsibilities of the role but is not exhaustive. You may be also to get involved with or lead other projects relevant to this role.

Desired Knowledge, Skills & Experience:

Technical Skills

• Property/professional services business background

Core Skills

• Excellent communicator
• Proactive and assertive in approach
• Persistent – can deliver long term projects
• Curious to learn and develop within the role and understand the wider business
• Ability to work closely with senior leaders

Experience

• Knowledge of the lenders market desirable
• Background in business/client development or client relationship management

Equal Opportunities:

At Avison Young, we are committed to building an inclusive culture that empowers all our employees to thrive, be successful and feel a sense of belonging.  Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equally.  This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.